Cloud technology is not just for the world of big business. A growing number of higher education institutions are also embracing the cloud’s many advantages, especially for its data gathering and analytics capabilities. When the timing is right—and used to its full potential—colleges and universities that step up to the cloud will ultimately create a […]
How to Re-imagine DSP’s Contact Centers with Intelligent Process Automation
Enable agents to work smarter, reduce call volume, and improve efficiency The current state of Digital Service Providers’ (DSPs) manual or semi-automated contact centers is no more enough to provide customer delight, rapid resolution, and improved agent performance. According to Forrester, 64% of companies are planning to increase their AI investment in the contact center […]
6 Organizational Challenges for Cloud Services
Organizations have rapidly come to the realization that digital cloud services make a compelling business case for helping them navigate this difficult pandemic year. The market for cloud services is expected to grow 18% in 2021 and is likely to surpass a staggering $1 trillion by 2024. While benefits of cloud adoption may seem fairly […]
Episode 9: Taking a Deep Dive into WordPress for Small and Medium Business
WordPress. For a lot of people this name might initially conjure up a place for amateur bloggers, almost a hobbyist site. But nothing could be further from the truth. As an open source web hosting platform, WordPress commands a significant proportion of the overall website marketplace, capable not only of hosting but of scalability, security […]
The Real-world Impact of the IoT
Just as the Industrial Revolution changed the relationship between humans and work, the rise of the Internet of Things promises to create a fundamental shift in the way companies and their employees operate. This leap forward won’t happen just because everything from coffee cups to light fixtures has sensors now — it will happen because […]
How DSPs can Improve Straight Through Processing Rate in RPA Implementations by up to 82%
Digital Service Providers (DSPs) today are well placed to take advantage of next-generation technologies like Robotic Process Automation (RPA), Machine Learning, and Artificial Intelligence. As most of the smart DSPs have already implemented RPA and have been using it for a while now, they consider RPA as a one-time solution and do not look further […]
A Clairvoyant Look Back on 2021
In a lookback from the future, here is what happened in 2021 as reported on January 1, 2022. 2021 was the year that our world worked its way out of the 2020 pandemic and back to a new normal. Some societal changes are permanent. Even with a virus under control we still bump elbows and […]
Apple targets car production by 2024 and eyes ‘next level’ battery technology
(Reuters) – Apple Inc is moving forward with self-driving car technology and is targeting 2024 to produce a passenger vehicle that could include its own breakthrough battery technology, people familiar with the matter told Reuters. The iPhone maker’s automotive efforts, known as Project Titan, have proceeded unevenly since 2014 when it first started to design […]
A Winning Data Strategy Series Part 4: Are Your Data-driven Insights Driving Business Results?
This is the fourth piece of a 5-part series on plugging the obvious but overlooked gaps in achieving digital success through a refined data strategy. How would you react if your nutritionist said this to you, “For the next month, reduce your amino acid intake by 2.5% and increase your folate consumption by 10%”? Now […]
Take Control of Telecom by Being Your Own Carrier
Departments and organizations of all sizes and across all industries are transitioning away from traditional hardware IT systems and embracing SaaS-based cloud offerings. The global pandemic has spurred greater cloud adoption, prompting developers and IT teams to seek telecom solutions that grant them control over their communications. Further, IT teams are exploring ways to gain […]
- 1
- 2
- 3
- …
- 20
- Next Page »