Enable agents to work smarter, reduce call volume, and improve efficiency The current state of Digital Service Providers’ (DSPs) manual or semi-automated contact centers is no more enough to provide customer delight, rapid resolution, and improved agent performance. According to Forrester, 64% of companies are planning to increase their AI investment in the contact center […]
The Real-world Impact of the IoT
Just as the Industrial Revolution changed the relationship between humans and work, the rise of the Internet of Things promises to create a fundamental shift in the way companies and their employees operate. This leap forward won’t happen just because everything from coffee cups to light fixtures has sensors now — it will happen because […]
How DSPs can Improve Straight Through Processing Rate in RPA Implementations by up to 82%
Digital Service Providers (DSPs) today are well placed to take advantage of next-generation technologies like Robotic Process Automation (RPA), Machine Learning, and Artificial Intelligence. As most of the smart DSPs have already implemented RPA and have been using it for a while now, they consider RPA as a one-time solution and do not look further […]
Apple targets car production by 2024 and eyes ‘next level’ battery technology
(Reuters) – Apple Inc is moving forward with self-driving car technology and is targeting 2024 to produce a passenger vehicle that could include its own breakthrough battery technology, people familiar with the matter told Reuters. The iPhone maker’s automotive efforts, known as Project Titan, have proceeded unevenly since 2014 when it first started to design […]
Data-Driven PPC and The Benefits Of Drilling Down On The Data
Running a pay per click campaign for your business, which isn’t driven by detailed metrics, offers no more than the hit-and-hope approach which a billboard in the 80’s may have done. With this being said, understanding which data is important and how it can be harnessed to deliver a high quality PPC campaign, that isn’t […]
IBM unveils cloud for 5G telcos, gets Nokia and Samsung as partners
STOCKHOLM (Reuters) – International Business Machines Corp on Thursday became the latest U.S. technology company to launch a cloud platform directed at telecom operators deploying 5G and signed up Nokia and Samsung as partners. A cloud platform uses software instead of physical equipment to do network functions, helping telecom operators to build 5G networks faster, […]
Establishing a Unified Governance Model for the Digital Workforce
The Digital Service Providers (DSPs) are riding an automation wave. Painful manual tasks, which burdened staffs for ages, can now be easily handled by the software bots. However, in the process of onboarding the digital workforce, most DSPs have missed establishing strong unified governance. In a survey done by Forrester Consulting, 61% responded that the […]
Growth of Electric Vehicles – Heading In The Right Direction
The global electric vehicle market is projected to reach $802.81 billion by 2027, registering a CAGR of 22.6%.1 The highest revenue contributor was Asia-Pacific, which is estimated to reach $357.81 billion by 2027, with a CAGR of 20.1%.1 North America is estimated to reach $194.20 billion by 2027, at a significant CAGR of 27.5%. Asia-Pacific […]
Industrial IoT Cyberattacks Continue To Rise
The Internet of Things (IoT) includes both traditional electronics and everyday ‘things’ embedded with sensors, computing, and networking capabilities. From smart coffee makers and smart homes to smart lighting and smart cities, IoT is all around us. Even cows are becoming smarter with IoT. For example, Wireless sensors tell farmers when cows get sick or […]
The Lighter Side Of the Cloud – Tinder Time Machine
“Many thanks to CloudTweaks for the comics! They brilliantly convey the message of various issues with Cloud-based solutions in a fun and light-hearted way! The comics worked a treat and helped me bring smiles to many faces in the audience and keep their interest during my presentation at a cloud security event…” LONDON CHAPTER LEADER, […]
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